SMS Messaging Terms

Program description

SAFE918 sends transactional SMS related to a request you made or an item we are sending you. Typical messages include: confirmation that we received your request, notice that an item is ready for pickup, an item has shipped, and HELP replies.

We do not send promotional, marketing, fundraising, or recurring messages of any kind. There is no subscription. Each request you make starts and ends its own short message thread.

For privacy reasons, packages we mail and emails we send go out under the name 918 Resources, and 918 Resources is operated by SAFE918. The wired SMS templates in this repository are sent under the SAFE918 brand.

How to opt in

Opt-in happens when you submit a request through an online flow and provide a mobile phone number after seeing SMS disclosure language for that request. Current online records are stored in the related order, volunteer, request, or bot conversation record rather than a dedicated SMS-consent table.

By providing your phone number, you consent to receive a transactional SMS from SAFE918 about this request. Message and data rates may apply. Reply STOP to opt out, HELP for help. See our SMS Terms and Privacy Policy.

The current codebase does not retain a standalone consent evidence record with IP address, browser identifier, campaign identifier, and verbatim consent text.

Frequency

Message frequency varies by request. The wired customer-facing templates are transactional order/callback messages. We do not send recurring or scheduled marketing messages.

Sample messages

Costs

Message and data rates may apply. SAFE918 does not charge a fee for SMS messages, but your wireless carrier may charge you for the messages you send and receive depending on your plan. Check your plan if you are unsure.

Opt-out (STOP)

Reply STOP to any message we send to opt out. Your carrier sends the confirmation and blocks further messages, and we independently record the opt-out so this application will not attempt to message you again. The recognized variants are:

STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT

Opting out of SMS does not opt you out of email or postal mail related to a request you made.

Help (HELP)

Reply HELP to any message for help. You will receive a reply with our contact email and a reminder of how to opt out. Sample reply:

SAFE918: For help, email [email protected] or visit safe918.com. Reply STOP to opt out. Msg&data rates may apply.

Re-opting in

If you've previously opted out and want to start receiving messages again, reply START (or UNSTOP or YES) to resubscribe. We clear the opt-out and send a confirmation. You can also simply submit a new request through the chat at safe918.com.

Supported carriers

SMS availability depends on Twilio and carrier delivery support for the recipient's wireless plan and device.

Carriers are not liable for delayed or undelivered messages.

Eligibility

You must be 18 years of age or older and the authorized account holder of the wireless device on which messages will be received. You agree not to provide a mobile phone number that is not yours or that you are not authorized to provide.

Privacy

Phone numbers and request records are handled under our Privacy Policy. We do not share phone numbers with third parties for marketing or advertising. Opt-outs are stored in a dedicated suppression record. The application does not maintain a standalone consent-evidence record capturing IP address, browser identifier, and verbatim consent text.

Changes

We update these terms when our SMS practices change. Material changes will be reflected on this page with an updated “Last updated” date. Continued participation in the program after a change constitutes acceptance of the updated terms.

Contact

Questions about our SMS program, problems with messages, or complaints: [email protected].